Petal Drif
Petal Drif
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  • More
    • Home
    • Our Story
    • In the spotlight
    • Explore Our Products
      • The Botanical Collection
      • The Wellness collection
      • The Aroma Collection
      • Find Your Signature Aroma
    • Our Terms & Policies

  • Home
  • Our Story
  • In the spotlight
  • Explore Our Products
    • The Botanical Collection
    • The Wellness collection
    • The Aroma Collection
    • Find Your Signature Aroma
  • Our Terms & Policies

PRIVACY POLICY

Last Updated: September 29, 2026


Welcome to Petal Drif.
Petal Drif values your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how information may be collected, used, shared, and protected when you visit or interact with the Petal Drif website.
By accessing or using this website, you acknowledge the practices described in this Privacy Policy.


1. Information We Collect
When you visit our website, contact us, subscribe to communications, submit information through the website, or otherwise interact with Petal Drif, we may collect information such as:
Name
Email address
Phone number
Information voluntarily provided through contact forms or communications
IP address
Browser information
Device information
Website usage and interaction information
Cookie and similar technology information
The exact information collected depends on how you interact with our website.
Marketplace Purchases
At present, purchases of Petal Drif products may be completed through authorized third-party marketplaces such as Amazon.
When you are redirected from the Petal Drif website to a third-party marketplace, information required to complete your purchase—such as shipping address, billing information and payment details—is collected and processed by the respective marketplace or its payment/service providers according to their own privacy policies and terms.
Petal Drif does not directly collect or store complete payment card information for transactions completed through such third-party marketplaces.


2. How We Use Your Information
Information collected through the Petal Drif website may be used to:
Operate and maintain our website
Respond to customer enquiries and support requests
Provide product, ingredient and general wellness information
Improve our website, products, content and customer experience
Understand how visitors interact with our website
Analyse website traffic and performance
Measure the effectiveness of advertising campaigns
Communicate important updates where appropriate
Send promotional communications where the user has chosen to receive them
Detect or prevent misuse, fraud or security issues
Comply with applicable legal and regulatory obligations
We use personal information only for legitimate and disclosed purposes and in accordance with applicable law.


3. Purchases and Payment Information
The Petal Drif website currently serves primarily as an informational and promotional platform for our products and brand.
Where a customer chooses to purchase a Petal Drif product through an authorized third-party marketplace such as Amazon, the transaction is completed on the respective marketplace.
Payment processing, order information and other transaction-related information are therefore handled by the applicable marketplace and/or its authorized payment service providers.
Petal Drif does not directly store complete payment card information for purchases completed through such marketplaces.
Customers should review the privacy policy and terms of the applicable marketplace for information regarding its handling of payment, order and personal information.


4. Cookies, Analytics and Advertising Technologies
The Petal Drif website may use cookies and similar technologies to operate the website, improve user experience, analyse website traffic, understand how visitors interact with our website, measure advertising performance and enhance website functionality.
We may use third-party analytics and advertising services, including Google Ads and, where applicable, Google Analytics.
These services may use cookies, IP addresses, device and browser information, advertising identifiers and similar technologies to understand website interactions, measure conversions, evaluate advertising performance and provide related analytics or advertising functionality.
Information collected through these technologies may be processed by the respective service providers in accordance with their applicable privacy policies.
Where required by applicable law, consent will be requested before non-essential cookies or similar technologies are used.
Users may also manage or disable cookies through their browser settings and, where available, through cookie or consent controls provided on our website. Disabling certain cookies may affect some website functionality.


5. Sharing of Information
Petal Drif does not sell or rent personal information.
We may share limited information where reasonably necessary with:
Website hosting and technology service providers
Analytics service providers
Advertising and advertising-measurement service providers
Email or communication service providers
Authorized marketplaces and service partners, where applicable
Professional advisers where reasonably necessary
Government, regulatory or law-enforcement authorities where required by applicable law
Third-party service providers may process information only as necessary to provide their respective services and are subject to their own applicable contractual and legal obligations.
Transactions completed through third-party marketplaces such as Amazon are also subject to the marketplace's own privacy practices.


6. Google Advertising and Measurement Services
Petal Drif may use Google advertising and measurement technologies, including Google Ads conversion measurement, to understand whether advertising campaigns result in visits or other relevant interactions with our website.
Google and its associated technologies may use cookies or similar identifiers for measurement, analytics and advertising-related purposes.
Petal Drif does not intentionally provide Google Ads with personally identifiable information through website URLs or advertising measurement tags.
Users may manage relevant advertising and privacy preferences through the controls provided by Google, their browser, device settings and any consent controls available on the Petal Drif website.


7. Data Security
Petal Drif implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We therefore take reasonable precautions appropriate to the nature of the information being handled while acknowledging that absolute security cannot be guaranteed.


8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, maintaining appropriate business records, meeting legal obligations, resolving disputes and protecting legitimate business interests.
Retention periods may vary depending on the nature of the information and applicable legal requirements.
Information relating to transactions conducted through third-party marketplaces may be retained by those marketplaces according to their respective policies.


9. Your Privacy Choices and Rights
Subject to applicable law, individuals may have rights regarding their personal information, including the ability to request:
Access to personal information held about them
Correction of inaccurate or incomplete information
Erasure of personal information where applicable
Withdrawal of consent where processing is based on consent
Cessation of promotional communications
Users who have subscribed to promotional communications may unsubscribe using the mechanism provided in the communication or by contacting Petal Drif.
Privacy-related requests may be submitted using the contact information provided below.
Certain information may need to be retained where required by law or for legitimate legal or business purposes.


10. Third-Party Websites and Marketplaces
The Petal Drif website may contain links to third-party websites and marketplaces, including Amazon.
Once you leave the Petal Drif website and access a third-party website, that third party's privacy policy, terms and practices apply.
Petal Drif does not control and is not responsible for the privacy practices, security practices or content of independent third-party websites or marketplaces.
We encourage users to review the privacy policies of those services before providing personal information.


11. Children's Privacy
The Petal Drif website and its products are intended for adults and are not directed toward children.
We do not knowingly seek to collect personal information from children through our website.
Where the use of a product by a child is being considered, it should be done only under appropriate adult supervision and in accordance with the relevant product instructions and professional guidance where appropriate.


12. Promotional Communications
Petal Drif may send promotional or marketing communications only where permitted by applicable law and where the recipient has provided the necessary consent or otherwise chosen to receive such communications.
Recipients may opt out of promotional communications at any time through the unsubscribe mechanism provided, where available, or by contacting us.
Service-related or legally required communications may not be subject to the same opt-out mechanisms.


13. Changes to This Privacy Policy
Petal Drif may update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technologies, services, legal requirements or regulatory obligations.
When this Privacy Policy is updated, the revised version will be posted on this page and the “Last Updated” date will be revised accordingly.
We encourage visitors to review this Privacy Policy periodically.


14. Contact Us
For questions, requests or concerns relating to this Privacy Policy or the handling of personal information, please contact:
Petal Drif
Email: petaldrif@gmail.com
Website: www.petaldrif.com⁠�

SHIPPING RETURN AND REFUND POLICY

Last Updated: September 29, 2026


At Petal Drif, we aim to provide customers with clear and transparent information regarding the purchase, shipping, return, replacement, cancellation and refund of our products.


1. Product Purchases
At present, Petal Drif products are available for online purchase through Amazon.
Additional authorized online marketplaces or sales channels may be introduced in the future.
The Petal Drif website primarily serves as an informational and promotional platform where customers can learn about our products, ingredients, brand philosophy and wellness offerings.
When a customer chooses to purchase a product, they may be redirected to the applicable authorized marketplace where the transaction is completed.


2. Order Processing
Orders placed through Amazon or another authorized third-party marketplace are processed through the respective marketplace.
Order confirmation, payment processing, order acceptance, cancellation and other transaction-related processes are governed by the terms, policies and procedures applicable to the marketplace through which the purchase is completed.
Petal Drif does not independently process payments for orders completed through Amazon or other third-party marketplaces.


3. Shipping & Delivery
Shipping, logistics, delivery timelines, shipment tracking and related delivery services for marketplace purchases are managed according to the policies and fulfilment arrangements applicable to the marketplace through which the order is placed.
For purchases completed through Amazon, shipping timelines, delivery commitments, tracking and related services are governed by Amazon's applicable policies and the information displayed on the relevant product listing or order page.
Customers should refer to their marketplace account and order details for the latest information regarding shipment and delivery status.


4. Shipping Charges
Any applicable shipping charges, delivery fees or other charges associated with an order will be displayed or determined by the respective marketplace at the time of purchase.
Petal Drif does not independently determine marketplace shipping charges except where such charges may be configured by Petal Drif as a seller through the applicable marketplace.


5. Returns, Replacements & Exchanges
Returns, replacements and exchanges for products purchased through Amazon or another authorized marketplace are subject to the return, replacement and exchange policy applicable to the specific product and marketplace at the time of purchase.
Eligibility may depend on factors including:
Product category
Product condition
Reason for the return or replacement
Applicable marketplace policies
Applicable consumer protection requirements
Time elapsed since delivery
Customers should review the return or replacement eligibility displayed on the relevant marketplace product listing and/or order page.


6. Refunds
Refunds for purchases completed through Amazon or another authorized marketplace are processed according to the policies and procedures of the respective marketplace.
Where a return, cancellation or refund is approved, the refund amount, method of refund and processing timeline will be determined according to the applicable marketplace's policies and payment procedures.
The time required for a refund to appear in a customer's account may also depend on the payment method, bank, card issuer or payment service provider involved in the transaction.


7. Damaged, Defective, Incorrect or Incomplete Products
If a customer receives a product that is damaged, defective, incorrect or incomplete, the customer should initiate the appropriate return, replacement, refund or support request through the marketplace from which the product was purchased.
For purchases made through Amazon, customers should use the applicable order-management or customer-support options available through their Amazon account.
Customers may also contact Petal Drif regarding product-related concerns. Where appropriate, we will assist with product information or guidance regarding the appropriate marketplace support channel.


8. Order Cancellations
Cancellation requests for orders completed through a third-party marketplace are subject to the cancellation options, timelines and policies provided by that marketplace.
For Amazon purchases, customers should manage eligible cancellations through their Amazon account or Amazon's customer-support system.
Once an order has progressed beyond the stage at which cancellation is permitted by the marketplace, the customer may need to follow the applicable return or replacement procedure.


9. Marketplace Policy Precedence
For purchases completed through Amazon or another authorized third-party marketplace, the applicable marketplace's policies and the terms displayed for the specific product at the time of purchase will govern order processing, payment, shipping, delivery, cancellation, return, replacement and refund procedures.
Where there is any inconsistency between general information provided on the Petal Drif website and the terms applicable to a transaction completed through a third-party marketplace, the applicable marketplace and product-specific terms will govern that transaction, subject to applicable law.


10. Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to customers under applicable consumer protection laws.
Where applicable law provides customers with rights beyond those described in this policy or a marketplace policy, those statutory rights will continue to apply.


11. Future Sales Channels
Petal Drif may introduce additional authorized marketplaces, direct purchasing facilities or other sales channels in the future.
If direct purchasing becomes available through the Petal Drif website, this Shipping, Returns & Refund Policy may be updated to explain the shipping, cancellation, return and refund procedures applicable to such purchases.
The applicable policy displayed at the time of purchase should be reviewed before placing an order.


12. Contact Us
For product-related questions, ingredient information, general product support or questions regarding this policy, customers may contact:
Petal Drif
Email: petaldrif@gmail.com
Website: www.petaldrif.com⁠�

TERMS AND CONDITIONS

Last Updated: September 29, 2026


Welcome to Petal Drif.
These Terms & Conditions govern your access to and use of the Petal Drif website and the information, content and services made available through it.
By accessing or using this website, you acknowledge and agree to these Terms & Conditions. If you do not agree with these terms, you should discontinue use of the website.


1. About Petal Drif
Petal Drif is a wellness and personal care brand offering products including essential oils, essential oil blends and other botanical wellness and personal care products.
The Petal Drif website provides information about our brand, products, ingredients, wellness offerings and related content.
At present, products displayed or promoted on the Petal Drif website may be available for purchase through authorized third-party marketplaces such as Amazon.
Additional products, marketplaces and sales channels may be introduced in the future.


2. Use of the Website
You may use the Petal Drif website for lawful personal and informational purposes.
Users must not:
Use the website for unlawful or fraudulent purposes
Attempt to gain unauthorized access to the website or its systems
Interfere with the security or operation of the website
Introduce malicious software, code or other harmful material
Copy, reproduce or commercially exploit website content without authorization
Misrepresent an association with Petal Drif
Use website content in a manner that infringes intellectual-property or other legal rights
Petal Drif reserves the right to restrict access to the website where reasonably necessary to protect the website, the business, customers or other users.


3. Product Information
Petal Drif aims to provide accurate and current information regarding its products.
However:
Product images may be illustrative or presented for visual reference.
Packaging, labelling or presentation may change from time to time.
Colours may appear differently depending on the user's screen or device.
Product formulations, ingredients, specifications or packaging may be updated where appropriate.
Availability may vary by marketplace, location and time.
Customers should review the information provided on the actual product packaging and the applicable marketplace product listing before purchasing or using a product.
Where there is a material difference between general website information and current product labelling, customers should follow the instructions and information supplied with the product.


4. Wellness & Product Information
Information provided through the Petal Drif website regarding wellness, aromatherapy, essential oils, ingredients or related subjects is intended for general educational and informational purposes.
Unless expressly stated and appropriately authorized under applicable law, Petal Drif products and website content are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Website information should not be considered a substitute for professional medical advice, diagnosis or treatment.
Customers should seek appropriate professional advice before using relevant products where necessary, particularly if they:
Are pregnant or nursing
Have an existing medical condition
Have known allergies or sensitivities
Are taking prescription medication
Intend to use a product on or around children
Have concerns regarding the suitability of a particular product
Customers should always read and follow the instructions, precautions and warnings provided with the applicable product.


5. Purchases Through Third-Party Marketplaces
At present, customers may purchase Petal Drif products through authorized third-party marketplaces such as Amazon.
When a customer follows a link from the Petal Drif website to a third-party marketplace, the transaction takes place through that marketplace.
The applicable marketplace's terms and policies govern matters including:
Order placement and acceptance
Payment processing
Shipping and delivery
Order tracking
Cancellation
Returns
Replacements
Refunds
Petal Drif does not independently process payments made through Amazon or other third-party marketplaces.
Customers should review the applicable marketplace terms and product-specific information before completing a purchase.


6. Shipping, Returns, Replacements & Refunds
Shipping, delivery, cancellation, return, replacement and refund arrangements for products purchased through third-party marketplaces are governed by the applicable marketplace policies and product-specific conditions.
For additional information, customers should refer to the Petal Drif Shipping, Returns & Refund Policy and the applicable marketplace's policies.
For order-specific issues relating to an Amazon purchase, customers should use the order-management and customer-support options available through their Amazon account.
Nothing in these Terms & Conditions is intended to restrict any statutory rights available to customers under applicable consumer-protection laws.


7. Pricing & Availability
Prices, offers and product availability may change from time to time.
Where Petal Drif products are sold through a third-party marketplace, the price, taxes, shipping charges, discounts, offers and availability displayed by the applicable marketplace at the time of purchase will apply to that transaction.
Petal Drif makes reasonable efforts to maintain accurate product and pricing information on its website but does not guarantee that marketplace prices or availability will always correspond with information previously displayed on the Petal Drif website.
Customers should verify the final price and applicable charges on the marketplace before completing their purchase.


8. Intellectual Property
Unless otherwise stated, content created and owned by Petal Drif and displayed on this website—including applicable:
Brand names
Logos
Product names
Product photographs
Graphics
Illustrations
Designs
Written content
Website content
Marketing materials
—is owned by Petal Drif or used under appropriate authorization and may be protected by applicable intellectual-property laws.
Nothing on this website grants users ownership of Petal Drif intellectual property.
Petal Drif-owned content may not be copied, reproduced, modified, republished, distributed or commercially exploited without prior authorization, except where permitted by applicable law.
Third-party names, trademarks, logos and other intellectual property appearing on the website remain the property of their respective owners.


9. Third-Party Websites & Services
The Petal Drif website may contain links to third-party websites, marketplaces or services, including Amazon.
Such links may be provided for convenience, information or to enable customers to purchase products.
Petal Drif does not control independent third-party websites and is not responsible for their availability, content, privacy practices, security practices or independent terms and policies.
Use of third-party websites is subject to the terms and policies of the respective third party.


10. Customer Responsibilities
Customers are responsible for:
Reading product labels and instructions before use
Following applicable directions, precautions and warnings
Using products only for their intended purpose
Reviewing ingredient information where allergies or sensitivities may be relevant
Seeking appropriate professional advice where necessary
Reviewing marketplace terms before completing a purchase
Products should be stored and used in accordance with the instructions provided on their packaging or accompanying product information.


11. Limitation of Liability
To the maximum extent permitted by applicable law, Petal Drif will not be liable for indirect, incidental, special or consequential losses arising solely from misuse of the website or products, failure to follow applicable product instructions, or circumstances beyond Petal Drif's reasonable control.
Petal Drif is not responsible for issues arising solely from the independent operation of third-party websites or marketplaces.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms & Conditions is intended to exclude, restrict or override rights or remedies available to consumers under applicable law.


12. Privacy
Use of the Petal Drif website is also subject to the Petal Drif Privacy Policy, which explains how information may be collected, used, shared and protected.
Users are encouraged to review the Privacy Policy when using the website.
Third-party marketplaces and services maintain their own privacy policies, which apply when users interact with those services.


13. Website Availability
Petal Drif aims to maintain reasonable website availability but does not guarantee uninterrupted or error-free access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside Petal Drif's reasonable control.
Petal Drif may modify, update, suspend or discontinue website features where reasonably necessary.


14. Changes to Products or Services
Petal Drif may introduce, modify or discontinue products, product variants, packaging, website features or sales channels from time to time.
Where changes materially affect information contained in these Terms & Conditions or related policies, the relevant documents may be updated accordingly.


15. Changes to These Terms & Conditions
Petal Drif may update these Terms & Conditions periodically to reflect changes in its business operations, website, products, sales channels or applicable requirements.
Updated Terms & Conditions will be published on this website with a revised “Last Updated” date.
Continued use of the website after an update will be subject to the then-current Terms & Conditions, to the extent permitted by applicable law.


16. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Subject to applicable consumer-protection laws and any mandatory jurisdictional requirements, disputes relating to these Terms & Conditions or use of the Petal Drif website shall be subject to the jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.


17. Contact Us
For questions relating to Petal Drif products, website content or these Terms & Conditions, please contact:
Petal Drif
Email: petaldrif@gmail.com
Website: www.petaldrif.com⁠�

Petal Drif

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